Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Wood Products: We strive to process your wood-related orders promptly. Our standard processing time for all wood products is 7-10 business days. If you've applied a discount code during checkout, kindly allow up to 14 days for processing.
- *** SEPTEMBER 1ST - DECEMBER 15TH BUSY SEASON*** - Please allow an extra 2-3 business days for orders to ship from Sept 1st - Dec 15th as we are cutting and shipping 1,000 or more orders a week.
- Paint: When it comes to paint orders, our processing time is typically 3-5 business days. We're committed to delivering your paint selections swiftly.
- Noodle Boards: For our Noodle Boards, you can anticipate a standard processing time of 7-10 business days. We ensure each board is prepared to meet our quality standards.
- Custom Orders: If you're looking for something customized, we've got you covered. Custom orders will have shipping times communicated when we provide you with an estimate. We value your unique requirements and will keep you informed every step of the way.
PAYMENT METHODS
KCH Laser accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, Discover, Visa .
- KCH Laser features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
At KCH Laser, we specialize in crafting custom products tailored to your preferences. Given the unique nature of each item we create, we maintain a firm no-return policy across all our products. Your satisfaction is our utmost priority, and we're committed to crafting products that delight.