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Order Discrepancy or Damage? Should your order contain inaccuracies, damages, or incorrect items, we are committed to addressing the matter promptly. Kindly fill out the claim form, and our team will respond within 24 business hours.
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Customer Services

The easiest way to reach us is by email: support@kchlaser.com

Call Us: (270) 766-7180

Mon-Fri: 9:00 am - 5:00 pm
Sat: 10:00 am - 2:00 pm
Sun: Closed

Send us an email

SHIPPING

We strive to process your wood-related orders promptly. Our standard processing time for all wood products is 7-10 business days. If you've applied a discount code during checkout, kindly allow up to 14 days for processing.

*** SEPTEMBER 1ST - DECEMBER 15TH BUSY SEASON*** - Please allow an extra 2-3 business days for orders to ship from Sept 1st - Dec 15th as we are cutting and shipping 1,000 or more orders a week.

PAYMENTS

Credit Card: Visa, MasterCard, Discover, American Express. Shop Pay, Apple Pay.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

Due to the custom nature of our products, we do not accept returns, exchanges, or cancelations.  

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Shipping

  • Wood Products:
    • Processing time: 7-10 business days.
    • With discount code: up to 14 days for processing.
  • Paint:
    • Processing time: 3-5 business days
  • Noodle Boards
    • Processing time: 7-10 business days.
    • Commitment to quality assurance.
  • Custom Orders:
    • Shipping times communicated upon estimate.
    • Continuous updates throughout the custom order process.

Returns And Exchanges

  • Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations.  In the event that there is an issue with your order please complete the claim form, we will be happy to assist you.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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