At KCHLASER.COM, we've got shipping down to a science. Your order will be shipped via UPS or USPS, and as soon as it's on the move, we'll send you tracking information so you can keep an eye on it as it makes its way to you.
- PO Boxes
Due to extra costs, we are unable to ship to P.O. Boxes. But don't worry, if you've accidentally provided a P.O. Box address, we'll send you an email to ask for a new, sparkly shipping address instead. Now, we know life can get busy and emails can get lost in the shuffle, so please make sure to give us a new address within seven (7) days. If you need more time, just let us know! But if we don't hear back from you within those seven days, we'll have to cancel and refund your order (minus a 25% restocking fee). We want you to get your goodies as quickly as possible, so let's skip the P.O. Boxes and get your order on the road!
- Missing Items, Damaged Items, Wrong Items
We want to make sure that your goodies arrive in perfect condition, so we package them up carefully and insure every package. If your package arrives looking like it took a tumble down the stairs and has some damage, your covered. Just complete the claim form and we will assist you from there. Got any issues with your delivery? Don't fret! Just let us know within 3 days of getting your package if there are any missing or damaged items and we'll make it right. Char/Black edges does not constitute damage. Our pieces are laser cut and most will have dark edges.
To file a claim visit: https://kchlaser.com/pages/file-a-claim
- Returned Orders - Wrong Address/Refused Shipment
We all make mistakes, but if you give us an incorrect address or refuse your shipment, we're going to have to charge you a return fee of 25% plus the original shipping cost. Please double-check your address and keep an eye out for your package, because we wouldn't want you to miss out on your awesome order.
- Local Pickup
Looking to save on shipping and score some face-to-face interactions with our charming staff in Elizabethtown, KY? Opt for our local pickup option and get your hands on your goodies a little quicker!
- Processing Times
Each product we create is made to order. Our team works hard to process orders as quickly as possible, with a current production time of about 10-12 business days. Our Noodle Boards take a bit longer; we'll have it whipped up and shipped out to you within 12-14 business days.
- Returns & Cancelations
At KCHLASER.COM, all of our products are custom cut just for you! Because of this, we can't accept returns once your order has been placed. All sales are final once placed.