Shipping Terms

Processing Time:

  • Standard Orders (Non-Discounted): These usually ship within 7-10 business days, but this is not guaranteed.
  • Multiple Sizes/Designs: Orders containing multiple sizes or designs require additional time to process. Please allow 2-3 weeks for these orders.
  • Discounted Orders: Orders placed using a discount code, during a sale, or with rewards points typically ship within 21 business days, though this is not guaranteed.

We work hard to process all orders efficiently and continuously improve our capacity to deliver your items promptly.

Important Seasonal Shipping Notice: Between the months of August and December, please expect significantly longer processing and shipping times due to a surge in order volume. During this busy season, we are unable to guarantee specific shipping or delivery dates unless arrangements are made prior to placing the order. We recommend placing your orders early to avoid any potential delays.

Shipment Confirmation and Order Tracking:

You'll receive tracking information via email once your order ships. You can also track your shipment status anytime by logging into your account. Please verify the information on your order confirmation email carefully, as we cannot be held responsible for packages shipped to an incorrect address if the address provided at checkout is incorrect.

 

Refund/Exchange Policy:

Refund/Exchange Policy:

  • All sales are final. We do not accept returns or offer refunds. Please review product descriptions carefully before making any purchases.

Damaged or Missing Items:

  • If your package arrives with damaged or missing items, please contact us promptly. We are committed to providing replacement items for verified damages or shortages.

  • We are not responsible for packages sent to an incorrect address if the address provided at checkout was incorrect.

Claim Procedure:

  • To start a claim, email us at support@kchlaser.com within three days of receiving your order, based on the tracking number provided.

Notification Deadline:

  • Claims must be reported within three days of receiving your order. Any claims made after this period will be subject to the normal item price.

Required Documentation:

  • Please include photographs of the damaged item(s), packaging, and shipping label with your claim. These images are required by carriers to verify the issue.

Following these steps helps us process your claim quickly and ensures a satisfactory resolution.